Política de reembolso

We want you to be fully satisfied with your purchase. Please review our return and refund policy carefully, especially for large appliances such as mini splits and HVAC systems.

Return Eligibility
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

  • Your item must be unused, uninstalled, in the same condition as when received.
  • It must include original packaging, manuals, accessories, and proof of purchase (receipt or order confirmation).
  • The product must not show signs of damage, installation, or alteration.
  • Items returned without prior authorization will not be accepted. For large items like mini splits or heavy appliances, returns must be properly palletized, strapped, and protected to avoid damage during return shipping.

How to Start a Return
To initiate a return, please contact us at [email protected] with your order number and the reason for return.
If your return is accepted, we will send you:

  • A return shipping label (if applicable)
  • Instructions on how and where to send the item

Large & Freight Items
For large items like mini splits or heavy appliances:

  • Products must be returned on a pallet, shrink-wrapped and strapped for transport.
  • The product must be shipped using the same method (e.g., freight carrier) as received.
  • You must use the return address label we provide and follow all the packaging instructions.
  • If the item is not properly packaged, damage during return shipping may avoid your refund.

Shipping & Fees

  • For items that included “Free Shipping”, our original shipping cost will be deducted from your refund.
  • A restocking fee of 20% to 50% may apply if the item is not returned in perfect condition.

Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 48 hours of receiving your order so we can evaluate the issue and make it right.
If damage is visible at delivery, we recommend you refuse the shipment and notify us immediately.

Non-Returnable Items
We do not accept returns for the following:

  • Used or installed items
  • Items missing original packaging
  • Sale items or gift cards
  • Custom orders or personalized products
  • Hazardous materials or flammable liquids

Exchanges
If you wish to exchange an item, the fastest way is to return the item first. Once your return is accepted and processed, you can place a new order for the desired item.

Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, a refund will be issued to your original payment method.
Please allow 7–10 business days for the refund to appear, depending on your bank or credit card provider.
Note: Return shipping costs may be deducted from your refund. For orders that include free shipping, the original shipping cost will be deducted as well.

Need Help?
If you have questions about the eligibility of a specific item, feel free to contact us.
For questions about returns or refunds, contact us at: [email protected]